Move & Walk Assistance adheres to the regulations and general advice (SOSFS 2011:9) of the Swedish National Board of Health and Welfare regarding management systems for systematic quality work. You can find more information at www.socialstyrelsen.se/sosfs/2011-9
The quality system/self-control ensures that the individual's needs are met, and that laws and regulations are followed. Move & Walk Sweden AB has a quality management system and is certified according to ISO 9001:2008.
The quality of the operations is systematically developed and secured on an ongoing basis. We establish implementation plans and document according to the law for all our customers.
Move & Walk Assistance actively engages in continuous improvement, where deviation management becomes a natural part of quality assurance for the business.
Customer satisfaction is a central focus in our quality work. Through satisfied customers, we have the opportunity to build long-term relationships and develop our own operations. Quality work evolves through continuous improvements. Everyone working within Move & Walk Assistance actively contributes to providing high-quality personal assistance by understanding the customer's preferences and needs.
In our quality work, we survey our customers' opinions about our service and assistance by having them fill out a questionnaire. Based on the results, we obtain a Net Promoter Score (NPS) and can then develop goals for our improvement work, both at the customer level and overall.
Move & Walk Assistance always administers personal assistance based on you as the customer and your needs and preferences. The organization operates with respect for each individual customer's self-determination and integrity to enable you to live as independent and fulfilling a life as you desire.